Returns
We hope you love your Tie Up Bag. But if it’s not quite right, you can return your item to us for a refund or exchange within 30 days of receiving your order.
Returns
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Be returned within 30 days of receiving your order
As our bags are handmade, please take care when trying or inspecting your item and avoid using it before deciding whether you wish to return it.
How to return your item
Please contact us before returning your item so we know to expect it.
We recommend using a tracked shipping service or obtaining proof of postage from the Post Office. Please keep your proof of postage until your return has been received and processed, as we cannot be responsible for items lost in transit.
Please send your return to:
The Tie Up Bag
The Chaff Barn
St. Peter's Street
Caxton
Cambridge
CB23 3PJ
United Kingdom
Refunds
Once we receive your returned item, we will inspect it and send you an email to confirm that your return has been received.
If your return is approved, your refund will be processed to your original payment method within 5–7 working days. Please note that your bank or card provider may take additional time to process the refund.
The original standard delivery charge will be refunded where required by UK consumer law. If you choose a more expensive delivery option, we will only refund the cost of the standard delivery service.
Return postage
Unless your item is faulty, damaged or not as described, you are responsible for the cost of returning an item to us.
If an item is faulty or has arrived damaged, please contact us as soon as possible before returning it, and we will arrange an appropriate solution.
Exchanges
If you would prefer to exchange your item for another Tie Up Bag, please contact us before returning it. Exchanges are subject to availability.
Faulty or incorrect items
If your order arrives faulty, damaged or you have received the wrong item, please contact us as soon as possible with your order number and, where appropriate, photographs of the issue. We will arrange a replacement, exchange or refund as appropriate.
Handmade items
Each Tie Up Bag is handmade in small batches, so slight variations in fabric placement, pattern and finish are part of what makes each bag unique. These natural variations are not considered faults.
Nothing in this policy affects your statutory rights as a consumer under UK law.